Shipping and delivery

Shipping

Delivery and shipping costs

At Bloom and Shine we want to ensure that your order arrives quickly and safely. Here you will find all the important information about our shipping conditions:

We ship from Germany:

We do not ship from Korea, but directly from Germany to guarantee you fast and reliable delivery.

Your skincare treasures will come to you quickly:

All orders are prepared within 24 hours on working days unless otherwise stated.

Shipping within Germany:

  • Standard shipping: €4.95
  • Free shipping for orders over €39
  • Delivery time: 2-4 working days

Shipping to Austria:

  • Standard shipping: €6.95
  • Free shipping for orders over €69
  • Delivery time: 3-5 working days

Shipping to Switzerland:

  • Standard shipping: €15.95
  • Free shipping for orders over €99
  • Delivery time: 3-5 working days

Shipping to the EU (Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Malta, Austria, Poland, Romania, Sweden, Serbia, Slovakia, Slovenia, Hungary, Cyprus:

  • Standard shipping: €9.95
  • Free shipping for orders over €100
  • Delivery time: 4-7 working days

Shipping service provider: We ship our packages with trusted shipping service providers such as DHL, DPD and Hermes to ensure safe and fast delivery.

Shipment tracking:After your order has been shipped, you will receive a confirmation email with a tracking number so that you can track the status of your delivery online at any time.

Customs duties and taxes: For deliveries outside the EU, additional customs duties and taxes may apply, which must be borne by the buyer. Please contact the relevant authorities to find out about the applicable regulations in your country.

Shipping to packing stations: We also offer the option of having your order delivered to a DHL packing station. Simply enter the packing station details during the ordering process.

Returns: If you are not satisfied with your order, you will find all information about returns in our return policy. Contact our customer service if you need assistance.

We thank you for your trust and look forward to bringing you the best products from the world of Korean skin care. If you have any questions about your order or shipping conditions, our customer service will be happy to help you.

Legal guarantee

Official EU notice on the legal guarantee. The full text follows below the graphic. Link to Your Europe, opens in a new tab.

Open the original graphic in a new tab More information at Your Europe (opens in a new tab)

Text of the EU notice

At least two years of legal guarantee of conformity for goods sold in the European Union.

Consumers can assert their rights under the legal guarantee, for example if the goods

  • do not correspond to the description,
  • do not function as intended.

Sellers are liable for any lack of conformity that existed at the time of delivery of the goods and becomes apparent within the legal guarantee period. In such cases sellers must offer:

  • free repair or free replacement,
  • in certain cases a price reduction or a full refund of the purchase price.

Some countries apply a longer legal guarantee period. For second-hand goods a shorter period may apply, but not less than one year.

For more information about your rights in a particular country, scan the QR code below or ask the seller.

europa.eu/youreurope/guarantees

What to do if you receive goods that do not conform?

  1. Report the problem to the seller as soon as possible.
  2. Provide proof of purchase, such as the receipt, invoice or a bank statement.

Sellers and manufacturers may also offer commercial guarantees that apply independently of the legal guarantee. This GARAN label, for example, shows that the manufacturer grants a commercial durability guarantee at no extra cost that covers the whole product.

Withdraw from contract

Fill in the fields below to submit your withdrawal.

1. Your details 2. Confirmation

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