Bloom and Shine return policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase from Bloom and Shine, we offer an easy return option. Here are our return policies in detail:

Return deadline:

• You have the right to return your order within 30 days of receiving the goods.

Return conditions:

• Please take care to avoid damage and contamination of the packaging
• Please return the goods in the original packaging including all accessories
• For hygiene reasons, cosmetic products may only be returned if they are still sealed.
• All samples/free gifts must also be returned.

Return address:

• Please send the goods to Bloom and Shine GmbH, Am Sandweg 34, 01454 Radeberg.
• Please send us the tracking number of your return so that we can track it

Return shipping costs:

• The buyer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

Exchange of products:

• If you would like to exchange a product, please return the unwanted product in accordance with our returns policy and place a new order.

Defective or incorrect products:

• If you have received a defective or incorrect product, please contact our customer service immediately. We will resolve the issue as quickly as possible and offer you a replacement or refund.

Refunds:

• Refunds are typically processed within 7-10 business days of receipt and inspection of the return.

We want to make sure you are completely satisfied with your purchase from Bloom and Shine. If you have any questions or concerns about our return policy, our customer service team is happy to help.

Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither part of their commercial nor their independent professional activity can.)

Cancellation policy

Right of cancellation
You have the right to cancel this contract within 30 days without giving reasons.
The cancellation period is 30 days from the day,

- on which you or someone named by you Third party, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;

- on which you or a third party named by you who is not the carrier has or has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately will;

- on which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or the last piece, provided you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must contact us (Bloom and Shine GmbH, Am Sandweg 34, 01454 Radeberg, telephone number: +49(0)3528-48786-00, email address: [email protected]) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

You can also exercise your right of withdrawal online using a correspondingly labeled button ("Cancel contract" or similar name) on our website (www.bloom-shine.eu). If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email) with information on the content of the cancellation declaration as well as the date and time of its receipt.

To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of this Cancellation

If you revoke this contract, we will refund to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than 14 days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; In no case will you be reimbursed for thisung Entgelte berechnet.

Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.

Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen 14 Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von 14 Tagen absenden.

Sie tragen die unmittelbaren Kosten der Rücksendung der Waren.

You only have to pay for any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the nature, properties and functionality of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clear are tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of Newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if, due to their nature, they are inseparably mixed with other goods after delivery were;
- to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

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Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Bloom and Shine GmbH, Am Sandweg 34, 01454 Radeberg, email address: [email protected] :

- I/we hereby cancel (*) the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
- Date

(*) Strike out what is not applicable.

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Supplementary cancellation policy for digital offers and services

As of this supplement: September 13, 2026. The following instructions apply to separately agreed services and digital offers, in particular the paid AI skin analysis including the digitally provided evaluation. The above regulations, including the 30-day cancellation period for goods granted there, remain unchanged. The statutory 14-day period mentioned below refers to the digital offers and services described here, unless you are expressly granted a longer period for the specific offer.

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reasons.

The cancellation period is 14 days from the day the contract is concluded.

In order to exercise your right of withdrawal, you must inform us (Bloom and Shine GmbH, Am Sandweg 34, 01454 Radeberg, telephone number: +49(0)3528-48786-00, email address: [email protected]) of your decision to withdraw from this contract by means of a clear statement, for example a letter sent by post or an email. You can use the model cancellation form above, although this is not mandatory. If possible, please identify the order concerned or the digital offer; no specific wording is required.

You can also declare your revocation using the electronic revocation function offered on our website. The use of this function is not a prerequisite for an effective revocation. If you use the electronic cancellation function, you will immediately receive a confirmation of receipt on a durable medium, for example by email, with the content of your declaration as well as the date and time of its receipt.

In order to meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired. The legal rules regarding a later start of the deadline in the event of improper instruction remain unaffected.

Consequences of revocation

If you revoke this contract, we will reimburse you immediately and at the latest within 14 days from the day on which we received notification of your revocation of this contract, all payments that we have received from you, including delivery costs, with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.

If the offer is provided exclusively digitally, no physical goods need to be returned. A refund is not dependent on you accepting a voucher instead of cash. In the event of an effective revocation, access to the revoked digital service and unused authorizations exclusively from this contract may be terminated. Legal rights from other orders remain unaffected.

Start of a service during the cancellation period

In the case of a paid service, including a digital service, the right of withdrawal expires before the end of the withdrawal period only if the agreed service has been fully provided and only if you have expressly agreed before the start of the service that we will begin the service before the end of the withdrawal period and at the same time have confirmed your knowledge that your right of withdrawal expires when we have fully fulfilled the contract. A promised further service or period of provision must be taken into account when assessing whether the contract has been fully fulfilled. The legal requirements of Section 356 Paragraph 5 of the German Civil Code (BGB) are decisive.

If you have expressly requested that a paid service begin during the cancellation period and you have been properly informed about your right of cancellation and the obligation to pay compensation, in the event of a cancellation you will have to pay an appropriate amount which corresponds to the proportion of the services provided up to your notification of the exercise of the right of cancellation compared to the total scope of the services provided for in the contract. If the legal requirements of Section 357a Paragraph 2 BGB are missing, no compensation is to be paid.

Special feature for digital content without physical storage media

If the subject of a separate contract is the provision of digital content without a physical data carrier, § 356 Para. 6 No. 2 BGB applies to premature expiry of a paid contract. After that, all requirements must be met: We have started fulfilling the contract; You have expressly agreed to the start before the end of the cancellation period; You have confirmed your knowledge that your right of cancellation expires with this start; and we have provided you with a confirmation in accordance with Section 312f of the German Civil Code (BGB) on a durable data medium, in which the necessary consent and confirmation of knowledge are recorded. Simply describing the offer as “digital” is not enough.

If you effectively revoke a contract for the provision of digital content without a physical data carrier, no compensation is to be paid for the digital content provided up to that point in accordance with Section 357a Paragraph 3 of the German Civil Code (BGB). Whether an offer is about a digital service or digital content is determined by the actually agreed service and not just by the name in the shop.

Photo upload, data protection consent and analysis authorization

Consent to the processing or transmission of a skin photo is a data protection declaration. In itself, it is neither a consent to the premature expiry of the contractual right of withdrawal nor a confirmation of knowledge of such a loss of rights. Logging into the customer account, redeeming an analysis code, uploading a photo or clicking an analysis button does not automatically replace the express declarations and confirmations required in each case. Without this being effectively obtained, we do not claim that the right of withdrawal expires prematurely simply because of the start of the analysis.

Conversely, a data protection revocation or the deletion of an evaluation does not automatically lead to the revocation of the purchase contract. If you want both, you can explain this in the same message. The deletion of photos and evaluations is also governed by the data protection information. A stated technical availability of 90 days is neither the cancellation period nor a shortening of statutory warranty rights.

A free consultation via “Ask Thu”, a test, a product selection, a learning offer or playing does not in itself trigger an obligation to pay. If a legal right of withdrawal still exists in the case of a free offer due to the provision of personal data, this remains unaffected. Section 356 Paragraph 5 No. 1 of the German Civil Code (BGB) applies to its premature expiry in the case of fully provided free services and Section 356 Paragraph 6 No. 1 of the German Civil Code (BGB) applies to free digital content. Regardless of this, consent under data protection law remains revocable.

If an analysis authorization was granted as a benefit for an order for goods or as part of a promotion, this does not restrict the right of cancellation for the order for goods. The loss of a free entitlement does not automatically result in an additional entitlement to payment. The above legal rules apply to services ordered for a fee. Your rights in the event of a defective or non-provided digital service, in particular the legal rights for digital products according to §§ 327 ff. BGB, remain unaffected.