Frequently asked questions
Frequently asked questions
We know that sometimes there are questions or uncertainties when it comes to skin care and our products. To help you as best as possible, we have put together the most frequently asked questions and answers for you. If you still have further questions or would like personal advice, our customer service is available to you at any time. Have fun discovering!
How long does shipping take?
The delivery time is usually 2-4 working days within Germany, 4-7 working days within the EU and 7-14 working days for international orders. We ship orders on working days within 24 hours of receipt of the order.
How can I track the status of my delivery?
After your order has been shipped, you will receive a confirmation email with a tracking number so that you can track the status of your delivery online at any time.
Can I change my order after I have placed it?
If you would like to change your order, please contact our customer service immediately. We will do our best to accommodate your change requests before the order is shipped.
Which payment methods do you accept?
We accept various payment methods including credit cards, PayPal, Sofortüberweisung and other secure payment options. You can find the exact details in the payment area during the ordering process.
How do I find out my skin type?
Use our skin type test on the website or contact our customer service for personal advice. Our team will be happy to help you find the right products for your skin type.
How do you ensure that the products are genuine and not fake?
We source our products directly from trusted manufacturers and suppliers. All our products are certified and guarantee the highest quality and authenticity.
Do you have any skin care products for pregnant women?
Yes, many of our products are safe for pregnant women. Please consult our customer service for specific recommendations or find out about the ingredients in the product descriptions.
What advantages do I get from registering for your newsletter?
By registering for our newsletter you will receive exclusive discounts, be the first to know about new products and sales, and receive valuable beauty tips directly to your inbox.
Can you help me put together a skincare routine?
Yes, our customer service team is available to help you create a skincare routine tailored to your needs. Contact us with details about your skin type and skin care goals and we will be happy to help you.
Are there any seasonal skincare recommendations?
Yes, we offer seasonal skin care recommendations to best prepare your skin for different weather conditions. Check our website regularly or sign up for our newsletter to receive the latest tips.
What should I do if I received an incorrect or defective product?
If you have received an incorrect or defective product, please contact our customer service immediately. We will resolve the issue as quickly as possible and offer you a replacement or refund.
Do you offer natural cosmetics?
Yes, many of our products are made from natural ingredients and certified as natural cosmetics. We attach great importance to the quality and purity of our products.
Do you offer vegan cosmetics?
Yes, we offer a wide range of vegan cosmetic products that are made without animal ingredients and are not tested on animals. The corresponding products are marked in our descriptions.
Do you also have products for men?
Yes, our products are suitable for all genders. In Korea, cosmetics are not traditionally differentiated by gender, so our skin care products can be used by everyone, regardless of gender.
How is Korean skin care different from Western skin care?
Korean skin care places great emphasis on prevention and moisturizing products. The routine often consists of several steps aimed at thoroughly cleansing, nourishing and protecting the skin to promote long-term healthy and radiant skin.
Customer Service
Our customer service will be happy to assist you if you have any further questions or personal product advice. Simply contact us at [email protected]. We look forward to helping you!