My new serum burns: should I keep using it?

My new serum burns: should I keep using it?

Lee Ji-ho

If your serum burns, wash it off gently with lukewarm water and stop using it for the time being. Burning is not a reliable sign that an active ingredient is working particularly well. Even an expensive or highly praised product can be unsuitable for your skin. So you don’t have to use it up.

Leave out additional active serums and peelings for now and keep the care routine simple. A cool, moist compress can be pleasant; do not rub the affected area. If the cream you previously tolerated also burns, don’t try new products one after the other. If you experience severe or persistent burning, significant swelling or blisters, you should have the reaction clarified by a doctor.

Save the packaging with the ingredient list and write down what you applied before it. This can help narrow down the cause. From a reaction alone it cannot be said whether a single ingredient, the combination or something else is behind it.

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Official EU notice on the statutory guarantee. The full text follows below the graphic. Link to Your Europe, opens in a new tab.

Text of the EU notice

At least two years of statutory guarantee of conformity for goods sold in the European Union.

Consumers can assert their rights under the statutory guarantee, for example if the goods

  • do not correspond to the description,
  • do not function as intended.

Sellers are liable for any lack of conformity that existed at the time of delivery of the goods and becomes apparent within the statutory guarantee period. In such cases sellers must offer:

  • free repair or free replacement,
  • in certain cases a price reduction or a full refund of the purchase price.

Some countries apply a longer statutory guarantee period. For second-hand goods a shorter period may apply, but not less than one year.

For more information about your rights in a particular country, scan the QR code below or ask the seller.

europa.eu/youreurope/guarantees

What to do if you receive goods that do not conform?

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  2. Provide proof of purchase, such as the receipt, invoice or a bank statement.

Sellers and manufacturers may also offer commercial guarantees that apply independently of the statutory guarantee. This GARAN label, for example, shows that the manufacturer grants a commercial durability guarantee at no extra cost that covers the whole product.

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